All Posts Tagged Tag: ‘Computer’

ResCom #5: PC Load Letter

Easy

Printer troubles usually occur right before a paper is due. This time it wasn’t the case- in fact it was a very quiet weekend. A girl called saying that her printer wouldn’t print. And yes, it was a sorority girl as usual. The appointment was made and I went to her room 30 minutes later to check it out. Generally …

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ResCom #4: Operation

Easy

Next to ResCom in Redifer is a computer lab, but you’d be surprised to learn they are two separate businesses. ResCom is part of Housing and Food Services while the labs are part of IST- and the two don’t really mix. The labs are staffed with someone to watch them similar to a lifeguard however very often there was nobody …

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ResCom #3: eMachines

Easy

There were policies at ResCom that prevented us from certain kinds of troubleshooting, mainly for liability reasons. One was backing up files which users had to do on their own. The other was handling warranty issues with manufacturers. We could call and gather facts but we couldn’t handle RMA’s or suggest places to purchase parts. One afternoon a student brought over his …

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ResCom #2: Looper

Easy

My favorite ResCom story happens to be from my first call as a technician. First day on the job and I’m being shadowed by Adam, a senior tech (which was policy during training). A girl called that her computer “won’t turn on” however that could mean anything. A case of “My computer is broken” with sobbing and tears can turn out to be the …

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ResCom #1: Not Sure If Serious

Easy

The first of many ResCom stories. First a little history: I worked at ResCom South which was in Redifer Commons. We took care of the regular South dorms, the sorority South dorms and the upperclassmen Eastview Terrace. My manager there was The Dude himself: Josh. Josh and I are manning the desk when a blonde sorority girl walks up with …

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